Unless specified, all of our items ship from Canada. Our Canadian Customers will have all taxes added at checkout, and there will be no additional tax, duties, or brokerage fees due upon delivery! This includes items that ship directly from the supplier.
We ship our items via major carriers such as Canada Post, FedEx, UPS and Chitchats, or others, at our discretion. Shipping decision is based on the fastest speed/best cost for your location and the speed of service requested at checkout. All shipping times shown are estimates from the carrier, and may vary due to disruptions, parcel volume, or other incidents out of our control.
We carry the majority of our items in stock, and strive to ship within 24 hours of ordering (monday to friday). Orders placed Friday after 8am will ship the following Monday. Certain items may take an additional day or two to ship if we run low on stock or require customization before shipping.
US Customers will not incur duties or brokerage for items valued under US$800
All other countries will be responsible for any taxes, duties, brokerage charges that may be incurred. These rates can generally be found on your country's government website, and are not billed, collected, or remitted by Motomike.
Any damages or shortages must be claimed within 4 days of receipt (receipt is when tracking shows as delivered, or item has been picked up or dropped off).
Questions? Please contact us for support at firstname.lastname@example.org